Design.

Task 1

Calibrate the camera for monitoring

Camera calibration is the foundation of the algorithm. The onboarding flow should be straightforward and easy to follow, with clear action steps that officers without technical experience can complete correctly. System alerts should be obvious and hard to miss, so critical issues are noticed immediately and corrected in time.

Problem Discovered

Design Strategy

Onboarding is hard

Have suggested steps when the user prompt the edit the calibration page

Officer are unable of the missing area

Add alert tooltips when the area is not being labeled

The actions to annotate the photo are unclear

Set a toolbar and categorize them according to their main use
Show a tooltip when an officer hover on the tools

Task 2

Review Dealer Fault Incidents

Since all dealer fault incidents are detected by algorithms, the officer needs to manually verify their authenticity.

Problem Discovered

Design Strategy

Officer doesn’t know which cases have been reviewed.

Noticable alert when incidents are detected
Color-coded the cases in the table

The categorization for cases is repetitive and unclear.

Bound doable actions with specific categories
Provide an entry for reporting errors

Manager is not able to have a full picture of the incidents

Contain a visualized dashboard for an overview. Different types of incidents need their own individual report